FAQ

When will I get my check in info and door code?

You will receive an email from Sum Beaches Paradise 24-48 hrs prior to your stay with a personalized door code specific to your stay.

How do I purchase Travel Insurance?

When booking direct you will have the option to add travel insurance through Insurestays.com.  We strongly encourage you to look over the insurance options as there are multiple available to choose from.

What is your cancelation policy?

Cancelations made at least 30 days prior to travel dates guest will receive 97% back of payments made.   Guest receives 47% if cancelation occurs at least 14 days before arrival.  No refunds within 14 days of arrival date. 3% withheld for card processing fees.

What time is Check In/Check out?

The properties have a self check in. You will be emailed an arrival instructions.  Check out is a self check out prior to 10:00 AM on the day of departure.

What do I need to bring and what do you supply?
We provide: travel size shampoo/conditioner/body wash; 2 rolls of toilet paper per bathroom; 1 roll of paper towels; dish soap and dishwasher pod; laundry pod; trash bag; all linens and towels. Also provide firewood.
You should bring: groceries, charcoal for grilling, and coffee/tea for longer stays consider extra trash bags, toilet paper, paper towels, detergent etc.  Also bring your passwords for Netflix, etc for Roku TVs.
Is there cell phone service in the area?

Yes all major carriers work U.S. Cellular, At&t and Verizon work best in our area. 

Where do I find area info and things to do?
What type of internet do you provide?

We provided unlimited high speed (800 mbps+) internet with wifi.

What does the kitchen include?

The kitchen is fully stocked with all the usuals like pots, pans, toaster, blender, baking sheets, and regular coffee pot. 

Is there a grill?

Yes, charcoal grill.  Bring lighter fluid and charcoal.

Do you allow pets?

Yes we are dog friendly and allow up to 2 dogs with a $100 pet fee.

Are there shared spaces?

Yes, all of our outdoors is shared amongst the other cottages. We have a communal gazebo and fire pit. 

POLICIES:

SMOKING/VAPING PROHIBITED in indoor and outdoor living areas.  Guest will be charged an additional cleaning fee determined by management if signs of smoking are found in or around the property

Internet:

Internet service is provided at no charge and Sum Beaches Paradise is not responsible for outages or compatibility with guest computers. Guests may not use the cabin internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.

Weather and Environmental Conditions:

We are not able to give refunds due to inclement weather and/or early departure. 

Security:  Our properties feature exterior security cameras. They do not look into any interior spaces. Please note that these security cameras can be used to monitor for additional guests, pets, and/or violation of other policies and regulations. Do not unplug, alter, or vandalize the security cameras in any way.

On Sight Security – We are partnered with a local security team to make sure any guest that break the rules are removed from the property.